Terms of sale and privacy
Two things on one page: the terms we sell coffee on, and what we do with your details. Both written to be read.
Terms of sale
The seller
Ab Kaffe och konsultering Oy, selling coffee under the name Lovisa Kafferosteri. Business ID 3395640-4. Pohjoinen Tullitie 27, 07900 Loviisa, Finland. hello@lovisakafferosteri.fi, +358 50 4088 201.
Prices
Consumer prices include VAT at 13.5 %. Business prices are shown without VAT, and the VAT is added to the total. The price shown when you order is the price that applies.
Payment
Online payments are handled by Mollie in the Netherlands. You can pay by card, Apple Pay, Google Pay, Pay By Bank or bank transfer. Card details never reach us, they stay with Mollie. Business orders can also be agreed on invoice.
Delivery
We deliver within Finland. Consumer delivery costs €6.00, and orders over €40.00 are delivered with no delivery charge. Business delivery is €18.00 without VAT, and orders over €500.00 are delivered free. We send the order within a few working days. If anything is delayed we will say so by email.
Right of withdrawal
As a consumer you have 14 days to withdraw from the order, counted from receiving it. Tell us by email at hello@lovisakafferosteri.fi. An unopened bag we take back. An opened bag of coffee we cannot accept, because it is a foodstuff. Return postage is paid by the customer. We refund within 14 days of receiving the return.
A faulty or damaged order
If the coffee is faulty or was damaged on the way, tell us straight away, preferably with a photograph. We will send a new bag or refund you, whichever suits you better. When the fault is ours, the return postage is ours too.
Disagreements
Talk to us first, most things are settled in one message. If we cannot agree, the consumer advisory service helps (kuluttajaneuvonta.fi). The matter can also be taken to the Consumer Disputes Board (kuluttajariita.fi). Finnish law applies to the contract.
Updated 21 August 2026
Privacy
We collect only what we need to deliver coffee and stay in touch. We do not sell your details on, and we do not track you.
Who handles your data
Ab Kaffe och konsultering Oy (Lovisa Kafferosteri), Business ID 3395640-4, Pohjoinen Tullitie 27, 07900 Loviisa, Finland. Contact Mika Välimäki. Questions and requests: hello@lovisakafferosteri.fi or +358 50 4088 201.
What we collect
From the contact form: your name, email, phone number and message. With orders also the business ID, company name, delivery address and what was ordered. We also note what coffee you use and what we have agreed, so we do not ask the same things twice.
What we use it for
Answering messages, delivering and invoicing orders, and keeping the books. The basis is a contract for orders, legitimate interest for enquiries, and a legal obligation for accounting.
Where it is kept
On a server in Germany (Hetzner), email through Migadu in Switzerland and payments through Mollie in the Netherlands. Switzerland is not in the EU, but the EU has ruled its data protection adequate. Nothing goes outside that circle. We never handle card details ourselves, they stay with Mollie.
How long we keep it
A private customer's details are removed from the order after three months. The order line stays in our statistics without the name, email and address, so nobody can be identified from it any more. Business customers' details are kept for as long as the relationship lasts, or until you ask us to delete them. Messages from the contact form are kept until you ask us to delete them: the message was sent to us, and we have to be able to come back to it later.
No cookies and no individual tracking
This site uses no cookies. We only count how many times a page was opened, which link it was reached from, and which country it was opened in. The country is worked out from the IP address on our own server, and the address is not stored anywhere. We look at the country to see whether it is worth translating the site into another language and starting to deliver there. The counter runs on our server in Germany and gives you no identifier. When you switch language your browser remembers what you had typed for a moment, so the text is not lost. That never reaches us.
Your rights
You can ask to see, correct or delete your details. Order data that belongs to the accounts cannot be deleted before the retention period has passed. Send requests to hello@lovisakafferosteri.fi. You can also complain to the Finnish Data Protection Ombudsman.
Updated 19 August 2026